Sales, Operations and Support

Rewarding Careers in the Arcade Industry with LAI Games



Customer success is what drives our business

We exist to create positive experiences every time customers and consumers encounter us or one of our products. Whether it’s a consumer playing our latest arcade game or an arcade operator reaching out to us for support, their experience with these interactions define how we measure our success. Every touchpoint should deliver a positive experience.

Want more information on what our hiring process looks like?  Visit our careers homepage for details, or see what job opportunities we currently have in our sales, support and operations departments.

Careers at LAI Games

Operations and Support

Our team in Dallas handles parts and support for our customers all around the world, while our sales and operations teams work directly with customers and distributors to facilitate game sales, communicate product information and provide technical support where required.

Sales and Marketing

The sales and marketing team help facilitate numerous trade shows and events throughout the course of the year, bringing our products to the market.  We strive to ensure our games live up to their reputation of earning big revenues for out-of-home entertainment location-owners and operators, and putting smiles on guest’s faces.

Careers at LAI Games

Current open positions

Position/Division Summary:

The Supply Chain Analyst plays an important role as a control tower to analyse data and methods to predict and improve our company’s delivery of products and services to our customers. They continuously look for opportunities to improve efficiency and reduce redundancy in procurement, production, supply, and transportation.

Key Responsibilities:

  • Gather and analyze company data and other related commercial information to improve efficiency and reduce cost in all aspects of supply chain activities
  • Investigate pain points within the process and develop solutions to resolve conflicts and inefficiencies together with the relevant stakeholders
  • Create performance reports for the leadership team to review and make informed decisions
  • Develop a high-level view of current supply chain strengths, challenges, and opportunities
  • Research competitors and market trends to seek best practices, monitor and evaluate supply risks, and seek opportunities to improve supply chain delivery and cost.
  • Any other tasks that may be assigned

Requirements:

  • Bachelor’s Degree in Business, Supply Chain, Operation, or related field is preferred
  • 3 years of experience with production, inventory control, warehousing, and logistics or similar field
  • Strong working knowledge of MS Office (Words, Excel, Powerpoint, Power BI) and quantitative analysis skills
  • Knowledge in NetSuite (Preferred), or strong experience in another ERP
  • Able to work independently with minimum supervision
  • Able to interact effectively with cross-functional teams, local and overseas, and influences stakeholders to achieve desired results
  • Systematic and analytical with a problem-solving approach
  • Team player
  • Willingness to go the extra mile
  • Meticulous with a keen eye for details
  • Strong communication (oral and written) and interpersonal skills

What do we offer:

  • Performance bonus scheme
  • Annual personal technology fund of $1,000 to buy games, toys, and tech
  • Annual Timezone Powercard so you can enjoy all the latest arcade games
  • Training and education programs
  • Private medical, dental, and life insurance coverage
  • Flexible working hours
  • Monthly self-directed personal development days
  • Finish work early every Friday afternoon for social drinks and games
  • Work in a dynamic, creative arcade/workspace
  • Team events – being a part of the out-of-home entertainment industry, we like to have frequent team events and enjoy what the industry has to offer

LAI Games is a global company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.

Position/Division Summary:

LAI Games is an arcade experience company that connects people with games. We’re building an arcade experience ecosystem that consists of physical arcade games, consumer and location-based VR games and experiences, and other exciting arcade-based titles that connect, engage, and delight players across physical and virtual worlds.

We’re launching our consumer VR title, Arcade Legend, on Quest and Steam later this year, and have many exciting arcade games, a location-based VR title, and an innovative new digital arcade concept, all in various stages of development.

As we prepare to launch our first consumer VR title – Arcade Legend – we are looking for a personable Customer Support Specialist to build out our support infrastructure, guide our players through any issues that arise, and assist our development team in perfecting our products based on player feedback.

Key Responsibilities:

  • Answer customer questions and complaints in a timely and helpful fashion
  • Identify customer’s needs, clarify information, research issues, and provide solutions and/or alternatives
  • Support players via various channels like email, chat, and social media
  • Monitor community portals and social media for customer support inquiries
  • Contribute to and help manage FAQ / Knowledge base for customer support
  • Keep accurate detailed notes on support tickets
  • Liaise with internal teams to resolve customer complaints
  • Escalate issues to appropriate teams when necessary
  • Other duties as assigned

Required Skills and Experience:

  • 4+ years of experience in customer service for video games
  • Experience implementing support processes with Zendesk or similar software
  • Experience across various channels including email, social media, forums, Discord, and platforms (Steam/Meta Quest/PS Store/Microsoft Store)
  • Proficient with Microsoft Office Suite
  • Excellent written and verbal communication skills
  • Good comprehension and documentation skills
  • Ability to maintain poise and a professional attitude during periods of high support periods
  • Ability to communicate effectively and professionally with others, from customers to co-workers
  • Knowledge and passion for video games & virtual reality

Nice to Have:

  • Experience supporting VR games & related platforms is preferred
  • Fluency in another language is a major benefit

LAI Games is a global company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.

Position/Division Summary:

LAI Games is an arcade experience company that connects people with games. We’re building an arcade experience ecosystem that consists of physical arcade games, consumer and location-based VR games and experiences, and other exciting arcade-based titles that connect, engage, and delight players across physical and virtual worlds.

We’re launching our consumer VR title, Arcade Legend, on Quest and Steam later this year, and have many exciting arcade games, a location-based VR title, and an innovative new digital arcade concept, all in various stages of development.

Throughout the year we participate in a wide range of virtual and live events, and we are looking for a passionate, experienced events manager who can develop, execute, and oversee these events to drive our business-to-business and direct-to-consumer objectives.

Key Responsibilities:

  • Spearhead the organization’s digital and live event strategy across both location-based entertainment and consumer gaming markets
  • Work with senior marketing team members to outline, guide and track event goals and outcomes
  • Manage contracts for tradeshows, exhibitions, and events
  • Work with event organizers, contractors, and vendors to successfully execute our goals for the event.
  • Research, recommend, and source promotional materials for giveaways and prizes
  • Plan and execute contests and promotional activities in and around events
  • Coordinate between multiple departments within the organization to ensure key stakeholders have relevant, up-to-date information on events
  • Work with our operations and support teams to coordinate the shipping of physical games and equipment to and from events
  • Partner with HR on coordinating events for internal staff
  • Document and maintain an annual event calendar
  • Document goals (pre-event) and report on outcomes (post-event)
  • Attend and assist in running events
  • Identify and present new event opportunities as they arise
  • Other duties as assigned

Required Skills and Experience:

  • 4+ years of experience in an events manager or similar role
  • Strong event marketing and event planning experience, including product launch events, event creative design (including booth design), PR planning, sponsorships, and promotions.
  • An understanding of different audience types (i.e. B2B and B2C) and how to effectively communicate with each
  • Ability to work in a team environment, highly collaborative, with strong leadership skills
  • Highly organized, deadline driven and able to work with minimal supervision
  • Proficient with Microsoft Office Suite
  • Excellent written and verbal communication skills
  • Good comprehension and documentation skills

    LAI Games is a global company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.

    Position/Division Summary:

    We are seeking a passionate, experienced Senior Marketing Professional to lead our consumer games marketing team to successfully deliver product sales and grow our communities. The successful candidate will have experience taking games to market, creating and driving marketing & advertising campaigns, and understanding social media trends and best practices. With strong attention to detail and the ability to inspire others, you will lead a team of talented marketing professionals to achieve great results.

    Key Responsibilities:

    • Create, drive, and execute go-to-market strategies for current and future games
    • Plan and oversee the execution of acquisition and retention marketing initiatives for current and future games
    • Plan and oversee digital advertising and paid media campaigns
    • Plan and oversee strategies for social media and influencer marketing
    • Plan and oversee website updates to promote, inform and support current and future games
    • Lead community, support, and creative services marketing teams
    • Work with the product development team on requirements, user testing, and beta programs
    • Coordinate and communicate timely information between departments on product releases, game patch updates and critical information to help guide product outcomes.
    • Help establish and measure Key Performance Indicators (KPIs) for the consumer games marketing team members
    • Prepare and present reports on ongoing marketing activities internal stakeholders
    • Other duties as assigned

    Required Skills and Experience:

    • 4+ years in a product marketing role for the video games or entertainment industry
    • Shipped at least one gaming product from conception through full commercial release
    • Ability to work in a team environment, highly collaborative, with strong leadership skills
    • Highly organized and deadline driven
    • Proficient with Microsoft Office Suite
    • Excellent written and verbal communication skills
    • Good comprehension and documentation skills
    • Ability to manage and work with a team remotely
    • Passport and open to travel nationally and internationally
    • Strong interest in arcade and/or video games

    What do we offer:

    • Performance bonus scheme
    • Annual personal technology fund of $1,000 to buy games, toys, and tech
    • Annual Timezone Powercard so you can enjoy all the latest arcade games
    • Training and education programs
    • Flexible working hours
    • Monthly self-directed personal development days
    • Work in a dynamic, creative arcade/workspace
    • Team events – being a part of the out-of-home entertainment industry, we like to have frequent team events and enjoy what the industry has to offer

    LAI Games is a global company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.

    Position/Division Summary:

    LAI Games is an arcade experience company that connects people with games. We’re building an arcade experience ecosystem that consists of physical arcade games, consumer and location-based VR games and experiences, and other exciting arcade-based titles that connect, engage, and delight players across physical and virtual worlds.

    A creative space with software, art, electronics, and mechanical devices all being developed side-by-side, our studio is a hive of activity that rewards curiosity and appeals to the inventive. We’re looking for a fun, energetic, and proactive Office Manager with a passion for driving a positive workplace culture while keeping our creative environment in check.

    Key Responsibilities:

    • Make sure our office facilities run like a charm – facility and asset management such as general office administration and maintenance, pantry management, office supplies and inventories, employee-related purchases, etc…
    • Creating SLAs as well as implementing initiatives for the creation of an effective workplace
    • Organizing the company employee’s engagement activities, weekly social drinks and games, company’s pantry supplies, and just generally being responsible for the care and morale of the team
    • Plan quarterly team bonding events in various out-of-home entertainment environments
    • Liaise with other third-party suppliers and/or vendors
    • Creatively think of solutions to streamline and optimize office administration processes
    • Provide administrative assistance to executives including expense reports, planning and schedule meetings, logistics, reservations, and agendas

    Required Skills and Experience:

    • Enthusiastic, fun, and engaging, with a proactive approach to your work 
    • Minimum of 3 years of office administration, operations experience, or similar
    • Proficient in Microsoft Office
    • A strong collaborator with great interpersonal skills and the ability to interact with employees at all levels 
    • Excellent time management skills, able to handle multiple tasks and prioritize work
    • Excellent oral and written communication skills
    • A problem solver, with ideas that challenge the ordinary, together with the drive to bring them to life 
    • Able to receive direction and then work independently with minimal supervision 
    • Interested in joining a team, and not just carrying out tasks 
    • Someone with a “here to help” attitude, who absolutely, fundamentally believes that we’re better together 
    • A passion for games, ability to collaborate with the development team, play games, give feedback and generally contribute to LAI Games products

    What do we offer:

    • Performance bonus scheme
    • Annual personal technology fund of $1,000 to buy games, toys, and tech
    • Annual Timezone Powercard so you can enjoy all the latest arcade games
    • Training and education programs
    • Private medical, dental, and life insurance coverage
    • Flexible working hours
    • Monthly self-directed personal development days
    • Finish work early every Friday afternoon for social drinks and games
    • Work in a dynamic, creative arcade/workspace
    • Team events – being a part of the out-of-home entertainment industry, we like to have frequent team events and enjoy what the industry has to offer

    LAI Games is a global company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.