Sales, Operations and Support

Rewarding Careers in the Arcade Industry with LAI Games



Customer success is what drives our business

We exist to create positive experiences every time customers and consumers encounter us or one of our products. Whether it’s a consumer playing our latest arcade game or an arcade operator reaching out to us for support, their experience with these interactions define how we measure our success. Every touchpoint should deliver a positive experience.

Want more information on what our hiring process looks like?  Visit our careers homepage for details, or see what job opportunities we currently have in our sales, support and operations departments.

Careers at LAI Games

Operations and Support

Our team in Dallas handles parts and support for our customers all around the world, while our sales and operations teams work directly with customers and distributors to facilitate game sales, communicate product information and provide technical support where required.

Sales and Marketing

The sales and marketing team help facilitate numerous trade shows and events throughout the course of the year, bringing our products to the market.  We strive to ensure our games live up to their reputation of earning big revenues for out-of-home entertainment location-owners and operators, and putting smiles on guest’s faces.

Careers at LAI Games

Current open positions

Position/Division Summary:

The Webstore Specialist will support the daily operations of the LAI Games parts webstore handling all functions associated with the store. In addition, this role will also support operational commitments by processing spare parts orders for customers.

Key Responsibilities:

  • Interface with both internal and external customers through phone calls and e-mails to supply spare parts for LAI Games.  
  • Works closely with Supply Chain, Support, and E-Commerce teams to answer any webstore related questions or issues that arise.  
  • Manage all webstore orders via Big Commerce and NetSuite, ensuring all order details are communicated in a timely manner. This includes updating customers proactively if delays occur.  
  • Attention to Detail with all aspects related to the webstore. This person will take photos, provide measurements, and descriptions of all products weekly to get 100% of products online. Other roles include all parts manuals for LAI Products remain up to date and any webstore maintenance.    
  • Will manage reports to actively keep all accounts active for customers. Will monitor levels of products and keep the Supply Chain Manager appraised at all times.  
  • Will promote surveys and online specials, maximizing the webstores reach to its customers.  
  • Works closely with other team members assisting in cycle counts, inventories, and the fulfillment of parts orders when needed.  
  • Other duties as assigned. 

Required Skills and Experience:

  • Customer service (1-2 years) 
  • Webstore Experience preferred.  
  • Basic computing and technical proficiency  
  • Ability to multi-task in a fast-paced environment 
  • High level of communication and interpersonal skills 
  • High School Education, familiarity with Microsoft Office products and comfort with communicating via email and live chat. NetSuite and Big Commerce experience is a plus. 
  • Be able to work flexible hours due to most clients based internationally. Some work out of normal work hours may be expected.  

What do we offer:

  • PPO Medical coverage with four plan options to choose from based on individual needs
  • PPO Dental & Vision (company paid for employees only)
  • Life Insurance, Short & Long-Term Disability (company paid)
  • Accident, Critical Illness, and Hospital Confinement
  • 401(k) with generous company match (100% of the 1st 3% employee contribution and 50% on the next 2% of employee contribution)
  • Paid time off to include vacation, sick, holidays, and birthday
  • Robust Learning Management System for employee growth and development

LAI Games is a global company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.

Position/Division Summary:

The Sales Administrator assists with all sales-related duties including coordinating sales team activities, account maintenance, providing clerical support, tracking reports, and managing sales leads. This role will report to the US LAIG NASA Sales Executive and works directly with the LAI Games sales team. Several duties will be performed that focus on customer support, customer satisfaction, account maintenance, management of sales documents, reporting, and understanding product availability.

Key Responsibilities:

  • Accurately inputs and enters all required data for all sales orders
  • Understands and documents the sales and accounting process
  • Prepares and maintains sales, shipping, and inventory-on-hand reports to assist LAI Games sales team
  • Produce documents written in the English language with organized thoughts using proper sentence construction, punctuation, and grammar
  • Prepare and maintain process documentation for activities within the sales cycle and other related sales processes as needed
  • Document and share all meeting notes and required actions
  • Assists in the coordination of reallocating product, shipping, and order tracking, related to our product lines
  • Support CRM activity
  • Aid in the maintenance and creation of promotional assets such as Power Point presentations, Flowcharts, Event agendas, and product promotions
  • Keep informed on current games and product to provide accurate information to sales team and customers
  • Assists in the coordination and scheduling of Trade shows and events
  • Assists in coordinating and maintaining Distributor, customer, and client relations, relating to building customer relations and customer satisfaction via Teams meetings and scheduling for sales team
  • Take part in required Teams or in person meetings as needed or directed
  • Work consistently to contribute to the overall success of the sales team
  • Works safely without presenting a direct threat to self or others
  • Other duties as directed

Required Skills and Experience:

  • Tertiary Education
  • Experience in shipping or logistics, administrative role, or similar position
  • Strong verbal and written communication skills
  • Experience with NetSuite by Oracle, or similar ERP software Preferred
  • Intermediate proficiency in computer operation and MS office suite
  • Communicate effectively, in the English language, with individuals in face to face, one-on-one, group setting or by phone
  • Highly organized
  • Displays high attention to detail and professionalism
  • Ability to work with minimal direction

Special Requirements:

This position works primarily in an office setting during regular business hours; however, overtime may be required at times as well as some travel for trade shows and events

What do we offer:

  • PPO Medical coverage with four plan options to choose from based on individual needs
  • PPO Dental & Vision (company paid for employees only)
  • Life Insurance, Short & Long-Term Disability (company paid)
  • Accident, Critical Illness, and Hospital Confinement
  • 401(k) with generous company match (100% of the 1st 3% employee contribution and 50% on the next 2% of employee contribution)
  • Paid time off to include vacation, sick, holidays, and birthday
  • Robust Learning Management System for employee growth and development

LAI Games is a global company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.

Position/Division Summary:

The HR Coordinator facilitates and assists with all HR processes for our employees, assists with payroll, and provides general administrative and office support.

In addition, the HR Coordinator will collaborate with the Group HR Manager with miscellaneous recruitment support as requested.

Key Responsibilities:

  • Responsible for processing monthly salary payroll to include a review of hours, completion of Payroll Checklist, and submitting required reporting to finance.
  • Manage new employee onboarding tasks/activities as defined in our HR system
  • Maintain HR systems, keeping all employee records current
  • Assist Talent Acquisition team with phone screen appointment setting, conducting phone screens, setting up interview appointments
  • Reference check potential candidates and provide feedback to hiring managers
  • Manage all background checks for potential new hires
  • Administer health, welfare, and retirement benefits
  • Assist with employee event planning/shopping and set-up
  • Assist with set-up of inhouse training, meetings, and onsite events
  • Assist with compliance-related activities as needed
  • Provide general administrative support as requested by the Group HR Manager
  • Continuous development of HR skills via Percipio and external training programs
  • Other duties as assigned

Required Skills and Experience:

  • Bachelor’s degree in human resources or related field and/or equivalent employment experience
  • SHRM or HRCI certification will be a plus
  • 2+ years experience providing general HR administrative support, including payroll and recruitment
  • Working knowledge of basic HR principles, processes, and procedures
  • Working knowledge of basic administration requirements for health, welfare, and retirement benefits
  • Experience in payroll processing required (experience using ADP is a plus)
  • Able to multi-task and prioritize projects
  • Exceptional customer service/support skills
  • High integrity and ability to maintain the confidentiality of sensitive information
  • Positive attitude and demeanor
  • Strong team player
  • Self-starter, able to work with minimal supervision
  • Willingness to do whatever it takes to get the job done
  • Strong verbal and written communication skills
  • Attention to detail is a must

What do we offer:

  • Performance bonus scheme
  • Annual personal technology fund of $1,000 to buy games, toys and tech
  • Annual Timezone Powercard so you can enjoy all the latest arcade games
  • Training and education programs
  • Private medical, dental and life insurance coverage
  • Flexible working hours
  • Monthly self-directed personal development days
  • Finish work early every Friday afternoon for social drinks and games
  • Work in a dynamic, creative arcade/workspace
  • Team events – being a part of the out-of-home entertainment industry, we like to have frequent team events and enjoy what the industry has to offer

LAI Games is a global company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.