Customer success is what drives our business
We exist to create positive experiences every time customers and consumers encounter us or one of our products. Whether it’s a consumer playing our latest arcade game or an arcade operator reaching out to us for support, their experience with these interactions define how we measure our success. Every touchpoint should deliver a positive experience.
Want more information on what our hiring process looks like? Visit our careers homepage for details, or see what job opportunities we currently have in our sales, support and operations departments.
Operations and Support
Our team in Dallas handles parts and support for our customers all around the world, while our sales and operations teams work directly with customers and distributors to facilitate game sales, communicate product information and provide technical support where required.
Sales and Marketing
The sales and marketing team help facilitate numerous trade shows and events throughout the course of the year, bringing our products to the market. We strive to ensure our games live up to their reputation of earning big revenues for out-of-home entertainment location-owners and operators, and putting smiles on guest’s faces.
Current open positions
Position/Division Summary:
ArcadeXR, a spin-off of LAI Games, is an arcade experience company that connects people with games. Our team combines decades of experience in the arcade industry, game development, and online services, to delight players with physical gameplay experiences in the digital world.
We are seeking a Finance Manager with experience in digital products and online platforms, knowledge of different payment systems and transaction models, and experience with revenue forecasting and analysis.
You will work closely with the CEO, leveraging your expertise in financial accounting, modelling, business partnering, FP&A, and taxation, to provide highly impactful support and guidance which helps us achieve our financial goals with functional reporting to CFO.
You will collaborate closely with our team to develop business dashboards and proactively manage financial performance and key business drivers that allow us to scale our operations. Your strong interpersonal communication skills will be essential as you partner with stakeholders across the organization.
As a Finance Manager at ArcadeXR, you will have the opportunity to work in a dynamic and exciting industry and contribute to a company that is poised for growth. If you are a strategic thinker with a passion for finance and a desire to work with a talented team of professionals, we encourage you to apply for this exciting opportunity!
Key Responsibilities:
- Overseeing all financial and accounting functions, including budgeting, forecasting, cash management, and financial reporting
- Managing the company’s financial systems and ensuring compliance with accounting principles and regulatory requirements
- Developing financial models and conducting analysis to support decision-making and improve financial performance
- Collaborating with the CEO and other senior leaders to develop and execute strategic plans and growth initiatives
- Partnering with the business to develop and maintain key performance indicators and dashboards to track progress towards financial and operational goals
- Leading the preparation of annual budgets and monthly financial forecasts, including revenue projections, expense budgets, and capital expenditures
- Managing relationships with external partners, including banks, auditors, tax authorities, and other financial institutions
- Establishing and maintaining robust internal controls, risk management frameworks, and compliance programs
- Providing financial leadership and guidance to cross-functional teams across the organization
- Staying abreast of industry trends, best practices, and emerging technologies to drive innovation and emerging technologies to drive innovation and growth within the company
- Performing the accurate annual audit process, proactively minimizing audit adjustments and issues
- Managing the insurance portfolio
Required Skills & Experience:
- 5-7 years of experience in finance, accounting, or related roles, preferably in the digital products and online platforms industry
- Strong technical skills in financial accounting, modelling, business partnering, FP&A, and taxation
- Proficiency in accounting software, financial systems, and Excel (experience with Xero accounting software an advantage)
- Familiarity with different online payment systems and transaction models
- Experience with revenue forecasting, analysis, and financial modelling
- Demonstrated ability to develop and execute strategic plans and growth initiatives
- Excellent analytical, problem-solving, and decision-making skills
- Strong communication, interpersonal, and relationship-building skills
- Proactive in identifying financial risks and opportunities
- Ability to work collaboratively with cross-functional teams and influence key stakeholders across the organization
- Knowledge of regulatory requirements and compliance frameworks relevant to digital products and online platforms
- Proven ability to manage relationships with external partners, including banks, auditors, tax authorities, and other financial institutions
- Ability to think creatively and find innovative solutions to challenges
- Ability to thrive in a fast-paced, dynamic environment
Qualifications and Education:
- Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related field
What We Offer:
- Performance bonus scheme
- Annual personal technology fund of $1,000 to buy games, toys, and tech
- Annual Timezone Powercard so you can enjoy all the latest arcade games
- Training and education programs
- Private medical, dental, and life insurance coverage
- Flexible working hours
- Monthly self-directed personal development days
- Finish work early every Friday afternoon for social drinks and games
- Work in a dynamic, creative arcade/workspace
- Team events – being a part of the out-of-home entertainment industry, we like to have frequent team events and enjoy what the industry has to offer
ArcadeXR is a global company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.
Position/Division Summary:
LAI Games – Operations · The Colony, Texas
About this Role:
The Parts Fulfillment Specialist will support the daily operations of LAI Games by processing and shipping parts orders through activities of picking, packing, and shipping worldwide. This includes any shipping documentation and/or LTL parts.
Key Responsibilities:
- Accurately pick, neatly and professionally pack, and ship all LAI games parts products to customers worldwide with attention to detail.
- Utilize PC to create shipping labels, print packing slips and process incoming and outgoing customer returns.
- Prepare and maintain international documents which include packing lists and commercial invoices for customs reporting requirements as required.
- Communicate with internal customers through phone calls, Teams, and emails to provide support on parts orders and status.
- Properly track and execute personal and company KPI’s to meet deadlines, initiatives, and expectations.
- Work closely with the SCL to resolve discrepancies or issues with availability of parts for games.
- Work with the Supply Chain Team both Stateside and abroad to aid in the timely fulfilment of our parts to customers.
- Track and maintain adequate stock levels of shipping accessories to fulfill parts in the most cost-effective manner.
- Maintain the cleanliness and organization of your work area by taking out trash, sweeping your area, ensuring aisles are clear, and organizing assigned work areas.
- Complete Cycle counts and work with the team on inventories as required.
- Complete full inventories as required.
- Support and execute organizational goals, objectives, and decisions in a positive manner as directed.
- Other duties as assigned.
Required Skills and Experience:
- Positive, upbeat personality and willingness to constantly be learning something new.
- Ability to establish and maintain positive and cooperative working relationships with employees, clients, contractors, and the public.
- Strong verbal and written communication and interpersonal skills.
- Ability to multi-task in a fast-paced environment while having attention to detail.
- Ability to work with standard courier shipping apps, to include UPS/FedEx/DHL.
- Minimum 1 year experience picking, packing, and shipping domestically and internationally.
- Basic computing and technical proficiency in Windows programs such as office 365 and ERP systems.
- Proficient with hand tools, small power tools, and banding tools.
- The ability to lift boxes weighing up to 40 pounds.
- Pallet Jack/Forklift experience preferred.
SPECIAL REQUIREMENT:
- Some work out of normal work hours may be expected, including occasional weekends (if applicable and approved).
- Be able to work flexible hours due to many clients being based internationally.
Some work out of normal work hours may be expected, including occasional weekends (if applicable and approved).
What we offer:
- PPO Medical coverage with four plan options to choose from based on individual needs.
- PPO Dental & Vision (company paid for employees only).
- Life Insurance, Short & Long-Term Disability (company paid).
- Accident, Critical Illness, and Hospital Confinement.
- 401(k) with generous company match (100% of the 1st 3% employee contribution and 50% on the next 2% of employee contribution).
- Paid time off to include vacation, sick, holidays, and birthday.
- Robust Learning Management System for employee growth and development.
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- The Colony, TX: Reliably commute or planning to relocate before starting work (Required).
Language:
- English (Preferred).
LAI Games is a global company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.
Position/Division Summary:
The Parts Shipping and Receiving Coordinator will own the receiving and fulfillment of all parts with a sense of urgency and attention to detail as per the duties set forth by the US Supply Chain Manager.
Key Responsibilities
- Owns the parts receiving and fulfilment with a sense of urgency and meticulous detail.
- Track and maintain various reports to ensure all committed items are fulfilled safely and efficiently.
- Properly track and execute personal and company KPI’s to meet deadlines, initiatives, and expectations.
- Tracks and monitors all safety requirements for a safe, accident-free working environment, which includes Forklift and warehouse safety measures. This also includes the proper packing and unloading of containers.
- Owns the Quality Assurance for all inbound and outbound parts products, communicating up to the US and Global SCM teams.
- Manage all inbound shipments queries and issues with variances that the US Supply Chain Team may face with customers, while achieving customer satisfaction and escalate issues that arise that require SCM attention.
- Enforces proper processing of policies to include Inventory Counts, Quarantine stock, Bin transfers, Inventory transfers, parts labelling, proper storage of parts.
- Assist with the Freshdesk queues including RMAs, Warranties, and DBOX as required for proper fulfilments.
- Other duties as assigned.
Required Skills and Experience:
- Positive, upbeat personality and willingness to constantly be learning something new .
- Experience with shipping apps to include UPS/FedEx/DHL apps.
- Ability to establish and maintain positive, cooperative working relationships with employees, clients, contractors, and the public.
- Strong verbal and written communication and interpersonal skills.
- Critical thinking and problem-solving skills to achieve proper resolution.
- Ability to multi-task in a fast-paced environment.
- Ability to work flexible hours due to many clients being based internationally as necessary.
- Some work out of normal work hours may be expected, including occasional weekends (if applicable and approved).
- Must maintain active forklift certification.
- Must be able to lift up to 40 lbs.
- 1-2 years’ experience in parts receiving role.
- 2-3 years’ experience in Supply Chain Logistics.
- Minimum 1 year experience working with ERP – NetSuite preferred.
- Intermediate proficiency with Microsoft Office 365.
- Minimum 1 year experience using ticketing system – FreshDesk preferred.
Qualifications/Education:
- Netsuite proficiency
- Proficient in Microsoft 365
- Ticketing system experience.
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- The Colony, TX: Reliably commute or planning to relocate before starting work (Required).
Language:
- English (Preferred).
LAI Games is a global company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.
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