Snapshot Customer Support

FAQ for customers using Snapshot Photo Booth

I never received my photo, but I entered my email correctly.

Just like all of our games, when we sell a unit to an operator it is up to them to maintain and service the game or photo booth. If you entered the correct email address after taking the photos but haven’t received them yet, most likely the booth you used is having some Internet connection issues. Once the unit goes online again your picture should come through.

What you can do: Contact the location where you took your Snapshot photos and ask them to make sure their Snapshot is connected to the internet so you can receive your photos.

What do I do if I entered the incorrect email address?

Email address is the only way we are able to identify an individual photo, so unfortunately if we can’t find an image under the email address you claim to have entered or you can’t remember what you typed in at the booth, we won’t be able to recover your picture.

The booth didn’t ask for my email. Can I still get a soft copy of my photo?

If the booth didn’t give you the option to enter your email, it means that it’s not connected to the Internet. Unfortunately, there’s not much we can do from our end if the operator decides to have their booth offline.

What you can do: Contact the location where you took your Snapshot photos and ask them to bring their booth online so you can get a soft copy of your picture next time.

How can I find the nearest booth to my location?

Download the Snapshot Companion app to easily find all booths close to you. The app is free and quickly identifies your position and allows you to find the nearest  Snapshot location.

I cannot share or save photos from the app to my gallery. What can I do to fix that?

Check the permissions of the Snapshot App on your phone to make sure all the permissions requested are allowed so you can get your photos directly.

Still can’t find the answer you are looking for?

If you do not find the answer to your question listed within our FAQ’s, you can always contact us directly at

Please make sure to include all the relevant information so we can answer your question more quickly and accurately.